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Order Tracking

Once your order has shipped, you will receive an email from us with a link to track your order.
You can also enter the order name and your email in the box below to get the status of your shipment.

Order number
Your email
I forgot my order number

If you just received a shipment notification, please allow 3 to 5 working days for the tracking information to update.

Tracking FAQ

When will I get my order?

When will I receive my order?

Orders are processed within 1–3 business days.

Estimated delivery times:

  • Australia: 5–10 business days

  • International: 7–15 business days

Delivery times are estimates only and may vary depending on carrier operations and customs processing.

Please note: Orders may be shipped in multiple packages when necessary. Tracking information will be provided for each shipment.

Can I add or remove products from my order?

We begin processing orders quickly to ensure timely delivery.

If you need to make changes, please contact us at support@luxoreyes.com as soon as possible.

While we cannot guarantee changes after an order has been processed, our team will do our best to assist you.

Where can I find my order number?

Your order number can be found in your order confirmation email.

Please check your inbox, including your spam or junk folder.
If you are unable to locate your confirmation email, please contact us and our team will be happy to assist.